Privacy Policy

Effective Date: January 1, 2026. Applies to tracyfence.com.

1. Who We Are

This Privacy Policy applies to Complete Tracy Fence ("we," "us," or "our"), a fence contractor based in Tracy, CA. Our website is located at tracyfence.com. If you have questions about this policy, contact us at info@tracyfence.com.

2. Information We Collect

Information You Provide

When you fill out a contact or estimate request form on our website, you may provide your name, phone number, email address, and a description of the project you are inquiring about. We only collect what you voluntarily submit.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically record information such as your IP address, browser type, pages visited, time spent on pages, and referring URL. This information is used in aggregate to understand how visitors use our site and to improve its content and performance.

3. Cookies and Tracking

Our website may use cookies - small text files placed on your device - to support basic site functionality and analytics. You can disable cookies through your browser settings. Disabling cookies may affect some features of the site. We do not use cookies to track your activity across third-party websites.

4. How We Use Your Information

We use the information we collect to:

Respond to your estimate requests and inquiries
Schedule on-site visits and follow up on project discussions
Improve the content and usability of our website
Comply with legal obligations if required

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. How We Share Your Information

We do not share your personal information with outside parties except in the following limited circumstances: when required by law or a valid legal process, when necessary to protect the rights or safety of our business or others, or with service providers who assist us in operating our website or responding to inquiries - and only to the extent needed to perform those functions. Any such providers are required to keep your information confidential.

6. Data Retention

We retain contact form submissions and related correspondence for as long as is reasonably necessary to fulfill the purpose for which they were submitted - typically the duration of our business relationship with you plus a reasonable period afterward for follow-up or record keeping. Analytics data is retained in aggregate form and does not identify individual visitors.

7. Your Rights

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to legal retention obligations
Opt out of marketing communications at any time

To exercise any of these rights, contact us by email at info@tracyfence.com. We will respond within a reasonable time.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit through a link from ours.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it promptly.

10. Security

We take reasonable measures to protect the information submitted through our website from unauthorized access, disclosure, or loss. No method of transmission over the internet is completely secure, but we follow standard industry practices to protect your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any update constitutes acceptance of the revised policy.